WhatsApp: learn the solutions when you cannot see the photos or videos that were sent to you

WhatsApp is an instant messaging platform that allows you to send texts, emojis, stickers and multimedia files, which include images and videos, however, it is a very common problem that the aforementioned application does not allow you to see or play these elements from your mobile device, why does this happen and what is the solution to the problem? From Depor we will explain it below.

It is necessary to clarify that WhatsApp stores all the images or videos you have received, but does not save them directly in the gallery of your smartphone, although it is likely that some elements will appear in this section. The Meta app sends the multimedia files in the folder called “WhatsApp Images” or “WhatsApp video” that are located in the internal storage of your Android mobile.

Another important fact to mention is that WhatsApp will not save the photos or videos in the following cases: when they are sent with the option “View only once”, which disappears automatically after closing it; or when you have the “Media File Visibility” and “Auto Download” tools turned off.

WHAT TO DO WHEN YOU CAN’T DOWNLOAD IMAGES OR VIDEOS ON WHATSAPP

Activate the “Visibility of media files” function

  • First, check that WhatsApp have no pending updates in the Android Google Play Store.
  • Open the app and press the icon of the three vertical points that are located in the upper right corner.
  • Several options will be displayed, tap on “Settings” > “Chats”
  • Finally, scroll down and toggle on the switch that says “Media Files Visibility”.
  • With this setting, every time a photo or video is sent to you, after downloading it will be immediately stored in your phone’s gallery.

Activate the “Auto Download” function

  • Re-enter the “Settings” or “Configurations” of WhatsApp.
  • Now, enter the section called “Storage and data”.
  • The next step is to locate yourself in the “Automatic download” section.
  • Click on “Download with mobile data” and “Download with WiFi”, in both choose the options: “Photos” and “Videos”.
  • This setting complements the previous one, because when any of these elements are sent to you, they will be downloaded automatically and will also be stored in the gallery.

Other solutions

  • If you have only chosen to download files with WiFi, check that the network actually has an internet connection.
  • In case you have selected the download of files with mobile data, in the same way, check that you have megabytes available in your data plan.
  • Free up storage space. When you reached the limit of internal and external storage, WhatsApp you will no longer be able to save files. We recommend you delete some photos, videos, documents, applications, etc., everything that does not serve you.
  • Disable “read mode” on your MicroSD card, this will prevent new data from being written to memory.
  • Wrong smartphone time zone. Correct it as follows:
  1. Enter the “Settings” of the Android mobile.
  2. Click on the “System” or “General Management” tab, the name may vary depending on the make and model of the computer.
  3. Finally, turn on the “Automatic date and time” switch.
  4. Thus, the data of the date and time will be the same as that of the Wi-Fi network to which you are connected.

WHY YOU SHOULD CLEAR THE CACHE OF WHATSAPP

  • First clear the cache WhatsApp It will serve to free up some space on your mobile device. Many times this tends to weigh more than 1 GB.
  • Likewise, deleting the cache of the app will also prevent the application from suffering from errors or certain bugs.
  • In the same way, if you wish to do so, you will also delete certain junk files that have only been used for the update or installation of WhatsApp.
  • It should be noted that by clearing the cache you will not be deleting documents, much less photos, videos or chats.
  • It also does not work to log out of the fast messaging app. In case you want to do it, you must click on “force close”.
  • It should be noted that by clearing the cache you will not be deleting documents, much less photos, videos or chats.
  • It also does not work to log out of the fast messaging app. In case you want to do it, you must click on “force close”.
  • To delete the cache you must go to Settings, Applications and search for WhatsApp.

WHAT IS THE CACHE MEMORY IN WHATSAPP?

Whatsapp cache refers to the junk files stored in the internal storage of your device. Over time, this cache consumes a lot of space and also causes various other problems. All applications have their own cache files that are stored in the phone’s memory.

WHERE IS THE CACHE OF WHATSAPP?

According to the website blog.masmovil.es, mobiles with a system Android 4.2 in future, they can delete the cache of applications from the phone settings. To do this go to: Settings> applications> select WhatsApp in the app list. In the menu that appears, click on storage and then on ‘delete cache‘.

HOW TO SAVE DATA ON WHATSAPP WHEN I MAKE A CALL OR VIDEO CALL

  • The first thing will be to enter WhatsApp.
  • From there go to the Application Settings.
  • Now press where it says Storage and data.
  • In the network section you will see a tab that says “Use less data for calls”.
  • When you activate it you can make the calls you want.
  • This will prevent your mega pack from draining too quickly, if you have a minimum.
  • The most recommended thing is that you do not make calls or video calls on WhatsApp but use traditional communication.

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